Need To Know About SHEIN Return Policy

SHEIN has a return policy that allows customers to return items within 60 days of the delivery date. Here’s everything you need to know about SHEIN return policy:

1. Eligibility: Items that are eligible for return must be in their original condition with all tags and labels attached. Items that have been worn, washed, damaged, or altered in any way are not eligible for return.
2. Return Process: To initiate a return, log in to your SHEIN account, go to the “My Orders” section, and select the item(s) you wish to return. Follow the steps provided to print the return label and ship the item(s) back to SHEIN. Alternatively, you can contact SHEIN customer service for assistance with your return.
3. Return shipping: SHEIN offers free return shipping on orders within the United States, Canada, Australia, and some European countries. For other countries, customers are responsible for the cost of return shipping. It’s important to note that SHEIN does not offer exchanges at this time.
4. Refunds: Once SHEIN receives and inspects the returned item(s), a refund will be issued to the original payment method within 7-10 business days. The refund amount will be the purchase price of the item(s) minus any applicable discounts, shipping fees, or return shipping fees.
5. Exceptions: Some items are not eligible for a return, including swimwear, lingerie, jewellery, and accessories (except bags and scarves). Final sale items are also not eligible for return.

In summary, SHEIN return policy allows for returns within 60 days of the delivery date, with some exceptions.

Eligible items must be in their original condition, and return shipping is free for certain countries. Refunds are issued to the original payment method, and some items are not eligible for return.

How to return an item to SHEIN?

To return an item to SHEIN, you can follow these steps:

1. Log in to your SHEIN account and go to the “My Orders” section.
2. Select the item(s) you wish to return and click on the “Return” button.
3. Choose the reason for the return and provide any additional information if required.
4. Select the preferred return method and print the return label.
5. Pack the item(s) securely in the original package, including all tags and labels.
6. Attach the return label to the package and ship it to the address provided on the label.
7. Once SHEIN receives and inspects the returned item(s), a refund will be issued to the original payment method within 7-10 business days.

It’s important to note that SHEIN offers free return shipping on orders within the United States, Canada, Australia, and some European countries.

In other countries, customers are responsible for the cost of return shipping. Additionally, final sale items and some product categories, such as swimwear, lingerie, jewellery, and accessories (except bags and scarves), are not eligible for return.

If you have any questions or issues regarding the return process, you can contact SHEIN customer service for assistance.

How to contact SHEIN customer service?

You can contact SHEIN customer service by following these steps:

1. Go to the SHEIN website and scroll to the bottom of the page.
2. Click on the “Contact Us” link, which will take you to the SHEIN Customer Service Center.
3. Select the topic that best matches your inquiry, such as “Orders,” “Returns,” or “Payments.”
4. Choose the specific issue you are experiencing and follow the prompts to provide more details.
5. If you still need assistance, click on the “Live Chat” button to speak with a customer service representative in real time, or fill out the online contact form to submit a ticket.
6. Alternatively, you can send an email to the SHEIN customer service team.

It’s important to note that SHEIN customer service is available 24/7, and response times may vary depending on the volume of inquiries received.

If you prefer to speak with a customer service representative over the phone, SHEIN also provides a toll-free number for certain countries, which can be found on the “Contact Us” page.

For more blogs: Naasery

Final Thought

In summary, SHEIN offers a comprehensive return policy that allows customers to return most items for a full refund within 60 days of the delivery date.

The return process is straightforward, with customers able to initiate a return through their SHEIN account and print a free return label for orders within certain countries.

SHEIN return policy also includes a separate process for returning defective items, with free return shipping offered for eligible orders within certain countries.

While final sale items and select product categories are not eligible for a return, SHEIN’s return policy is generally flexible and accommodating to most customer needs.